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Simply Housework FAQ

Below are answers to some of the most frequently asked questions. If the answer to your question is not listed please contact us and we will be happy to answer any further questions you may have.

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Are you a Cleaning Agency ?

No ... the beauty of using Simply Housework is that all our staff work directly for the company. We collect and pay our staff members' tax and National Insurance contributions. We also cover all holiday entitlements due. We value our staff greatly, in return they have proper regular employment with us.

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How do you ensure your staff are trustworthy?

Simply Housework applies the strictest measures in recruiting staff.

Simply Housework only provides CRB (Criminal Records Bureau) checked cleaners . Not only do we look for experience in the cleaning industry we also look for the right attitude and personality in the person to whom we will trust to care and clean your home or business. We are also fully insured against breakages or accidents whilst cleaning your home.

Our staff will arrive in our Simply Housework uniform and carry identification for your reassurance.

Having a cleaning team from Simply Housework means having some one you can trust!

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Do I need to supply any cleaning products or equipment?

At Simply Housework we supply all the necessary cleaning materials and equipment needed for the job (which saves you the time of having to go out and buy it yourself).

We only provide the highest quality products available on the market. Including energy saving vacuum system and micro fibre cloths; the most advanced solutions for a healthy home! This equipment removes a higher percentage of dirt and bacteria and also requires less energy and cleaning chemicals used at your home.

We supply everything from mops and buckets to polish and anti - bacterial cleaner - Giving you one less thing for you to worry about!

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Do I have to do anything before the cleaning?

We ask that you take a few minutes before your scheduled cleaning to tidy. This will allow us to devote all our time to cleaning which will result in giving you the best value for your cleaning fee. We are here to assist you so do please contact us to discuss your individual preferences.

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Can I leave my house keys with your office? Is it secure?

Yes you can ... with confidence. Due to work commitments, busy lifestyles and appointments we understand that you can't always be home to let your cleaning team in. This is why we have a secure key holding system.

All keys are kept safe and coded separately from addresses. Keys are taken out and returned to the office at the end of each day so, you can be confident that your keys are secure at all times.

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What will you clean in my home?

We will agree with you in advance what you would like us to clean. Please see our separate page on room specs for more information.

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How do I pay for the service?

Payment is made on the day the service. Most customers find it convenient to leave a cheque made payable to Simply Housework on the kitchen worktop.

Payment is due in the day of the service. You will be left a Simply housework receipt each visit. You can pay by cash, cheque or standing order, standing order is becoming a more popular way of paying for our services with our customers.

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At what time will you clean my home?

Our service hours are normally 8.30am to 4.30pm Monday to Friday.

Unless a time slot is agreed prior to service, we are unable to give a specific time on a service day, but we do make every effort to meet customers preferences.

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Do I have to sign a contract?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your ongoing patronage based on our ability to meet your needs rather than based on a contractual relationship. We would however like four weeks lear notice to help re shedule our cleaning rotas if you no longer require our services.

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What if something gets broken when my home is being cleaned?

We will always treat your home with the greatest of care. However, should an accident or breakages occur while we are in your home, we will leave a note asking you to contact the office.

We will make every effort to have the item replaced if it cannot be repaired. We are fully insured.

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Do you carry public liability insurance?

Yes ... Our insurance covers for breakages within your home as well as any accidents that may occur within your home to our staff members. If you would like we will send you a copy certificate validating our insurance cover.

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Must I be at home when you clean?

It's really your choice, we are very use to cleaning while our clients are away at work etc.

Many of Simply Housework's customers prefer to hand us a key. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

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Will I always have the same team?

We make every effort to have the same team in your home once they become established. Occasionally there may be a change due to illness or holidays.

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What if I have pets?

We know that pets are treasured members of any home. We also know that having non-family members in their world can cause a certain amount of anxiety. For the safety and well being of your pets, we ask that they be kept in an area that will keep them happy and secure.

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What do I need to do if I need to cancel on my scheduled day?

Should you wish to cancel your scheduled cleaning visit please contact our office by phone or email. We do require at least 48 hours to cancel a visit. Failure to provide us with 48 hours notice will result in a 50% fee charge of your priced schedule.

Please note that Simply Housework has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

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How much notice do you require if I want to terminate your services permanently?

We require 4 weeks notice should you wish to permanently cancel your regular cleaning service.

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Which geographical areas do you cover?

We cover the following postcodes:

L8, L13, L14, L15, L16, L17, L18, L19,L24, L25, L26, L36

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