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Simply Housework FAQ

Below are answers to some frequently asked questions. If your question isn't listed, please contact us for further assistance.

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Are you a Cleaning Agency?

No, all our staff work directly for Simply Housework, providing full contacts of employment, employment benefits, Tax And National Insurance, and Work Place Pension Schemes.

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How do you ensure your staff are trustworthy?

We conduct rigorous checks, including DBS checks (Disclosure & Barring Services) and we only employ experienced and trustworthy individuals.

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Do I need to supply any cleaning products or equipment?

No, Simply Housework provides high-quality cleaning materials and equipment, saving you time and ensuring top-notch products are used.

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Do I have to do anything before the cleaning?

Tidying before the scheduled cleaning ensures optimal cleaning results. Contact us to discuss your preferences.

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Can I leave my house keys with your office? Is it secure?

Yes, our secure key holding system ensures your keys are coded and kept safely, providing convenience for busy schedules.

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How do I pay for the service?

Payment is due on the day of service, with options for cash, cheque, or standing order, offering flexibility for our customers

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At what time will you clean my home?

Service hours are typically 9 am to 3: 30 pm Monday to Friday. We make efforts to accommodate customer preferences but can't specify exact service times unless agreed beforehand.

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Do I have to sign a contract?

No contractual obligation is required; payment is made at each visit. We appreciate four weeks' notice for service cancellation to adjust our cleaning schedules

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Do you have insurance?

Yes, we have Public Liability Insurance, covering any accidents or breakages during cleaning, ensuring your home and our staff are protected.

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Will I always have the same team?

We aim for consistency with the same team in your home, though occasional changes may occur due to illness or holidays.

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How much notice do you require if I want to terminate your services permanently?

Four weeks' notice is needed to permanently cancel your regular cleaning service

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