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Simply Housework FAQ

Below are answers to some of the most frequently asked questions. If the answer to your question is not listed please contact us and we will be happy to answer any further questions you may have.

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Are you a Cleaning Agency ?

No ... the beauty of using Simply Housework is that all our staff work directly for the company. We collect and pay our staff members' tax and National Insurance contributions. We also cover all holiday entitlements due. We value our staff greatly, in return they have proper regular employment with us.

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How do you ensure your staff are trustworthy?

Simply Housework applies the strictest measures in recruiting staff.

Simply Housework only provides CRB (Criminal Records Bureau) checked cleaners . Not only do we look for experience in the cleaning industry we also look for the right attitude and personality in the person to whom we will trust to care and clean your home or business. We are also fully insured against breakages or accidents whilst cleaning your home.

Our staff will arrive in our Simply Housework uniform and carry identification for your reassurance.

Having a cleaning team from Simply Housework means having some one you can trust!

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Do I need to supply any cleaning products or equipment?

At Simply Housework we supply all the necessary cleaning materials and equipment needed for the job (which saves you the time of having to go out and buy it yourself).

We only provide the highest quality products available on the market. Including energy saving vacuum system and micro fibre cloths; the most advanced solutions for a healthy home! This equipment removes a higher percentage of dirt and bacteria and also requires less energy and cleaning chemicals used at your home.

We supply everything from mops and buckets to polish and anti - bacterial cleaner - Giving you one less thing for you to worry about!

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Do I have to do anything before the cleaning?

We ask that you take a few minutes before your scheduled cleaning to tidy. This will allow us to devote all our time to cleaning which will result in giving you the best value for your cleaning fee. We are here to assist you so do please contact us to discuss your individual preferences.

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Can I leave my house keys with your office? Is it secure?

Yes you can ... with confidence. Due to work commitments, busy lifestyles and appointments we understand that you can't always be home to let your cleaning team in. This is why we have a secure key holding system.

All keys are kept safe and coded separately from addresses. Keys are taken out and returned to the office at the end of each day so, you can be confident that your keys are secure at all times.

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How do I pay for the service?

Payment is made on the day the service. Most customers find it convenient to leave a cheque made payable to Simply Housework on the kitchen worktop.

Payment is due in the day of the service. You will be left a Simply housework receipt each visit. You can pay by cash, cheque or standing order, standing order is becoming a more popular way of paying for our services with our customers.

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At what time will you clean my home?

Our service hours are normally 8.30am to 4.30pm Monday to Friday.

Unless a time slot is agreed prior to service, we are unable to give a specific time on a service day, but we do make every effort to meet customers preferences.

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Do I have to sign a contract?

You are under no contractual obligation as payment is made at each visit. We would prefer to earn your ongoing patronage based on our ability to meet your needs rather than based on a contractual relationship. We would however like four weeks lear notice to help re shedule our cleaning rotas if you no longer require our services.

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Do you have insurance?

We will always treat your home with the greatest care, however, should an accident or breakage occur inside your home we are fully covered by our Public Liability Insurance.

In the event of a breakage, and you are not home, your cleaning staff will leave you a note explaining what has hapened and someone will contact you from our office.

We will make every effort to repair the item if it cannot be replaced.

Our insurance also covers any accidents that might occur to our staff whilst inside your home.

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Will I always have the same team?

We make every effort to have the same team in your home once they become established. Occasionally there may be a change due to illness or holidays.

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How much notice do you require if I want to terminate your services permanently?

We require 4 weeks notice should you wish to permanently cancel your regular cleaning service.

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Which geographical areas do you cover?

We cover the following postcodes:

L8, L13, L14, L15, L16, L17, L18, L19,L24, L25, L26, L36

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